Failed payment — what happens next
The retry cadence, the grace period, and how to fix a payment failure.
The retry cadence
A failed payment is usually nothing dramatic — an expired card or a bank declining a routine charge. When a payment fails, Avago doesn't switch your site off straight away. It retries the charge automatically over the following days, giving a temporary issue time to resolve itself. You'll be emailed when a payment fails so you're never caught unaware, and each retry attempts the charge again on the card on file.
The grace period
While the retries run, your site stays live. There's a grace period precisely so that a card problem doesn't pull your business offline the same day. During it:
- Your site keeps serving on your custom domain.
- Your SSL and hosting continue as normal.
- You have time to update your payment details before anything changes.
Only if the payment stays unresolved past the grace period does the site come off the paid plan — and even then your project and content remain in your account.
Fixing the failure
Clearing a failed payment takes a moment:
- Open your Billing settings.
- Update the card — or add a new one — making sure the expiry and billing details are correct.
- Retry the outstanding payment, or wait for the next automatic attempt.
- Check your invoice history to confirm it's gone through.
The most common causes are an expired card and a bank flagging the charge as unusual. Updating the card details fixes the first; a quick call to your bank to approve the payment fixes the second.
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